Federal Government has insisted that airline operators in the country must refund the full cost of travel tickets to passengers after a two-hour delay.
Minister of Aviation, Senator Hadi Sirika, made this known at the weekly State House Briefing in Aso Villa, Abuja.
He read some of the rights of aviation passengers at the briefing and charged them to demand their
rights whenever they are being trampled upon by airlines.
For delay beyond one hour, on domestic flights, the minister said carrier should provide refreshment, and one telephone call, SMS, or e-mail while for delay from two hours the carrier should reimburse passengers the full volume of their tickets.
Senator Sirika who said his ministry has started sanctioning some airlines who default on consumer rights, however, urged passengers not to be unruly at airports.
